Destination Specialist - Job Description

About Holbrook

Holbrook is dedicated to offering quality educational, natural history, and specialty travel coordination to groups and individuals. Major channels of distribution of our product include educational institutions, nature organizations, and photography clubs, a wide array of special interest clubs and also families and friends. Holbrook also owns and operates Selva Verde Lodge and Private Reserve in Costa Rica.

Our primary areas of expertise are Latin America and Africa. Destinations such as Costa Rica, Belize, Honduras, Ecuador and the Galápagos Islands, Peru, Kenya, Tanzania, and South Africa are some of the regions in which we create our own programs through direct negotiation. 

About This Position

We are seeking a Destination Specialist to join our Customer Service team at Holbrook Travel, Inc. This role is pivotal in ensuring our travelers receive exceptional support and guidance throughout their journey. You will be the first point of contact for our clients, helping them navigate their travel plans and enhancing their overall experience. The position requires a broad range of skills and an organized and motivated individual. Applicants must have excellent verbal and written communication skills and work well within a team environment.

The ideal candidate would be enthusiastic, have a love for connecting with others, and hold a strong belief in travel as a valuable vehicle for experiential learning.

Position is an in-office role at our office in Gainesville, Florida.

Responsibilities

  • Provide outstanding customer service to travelers via phone and email.
  • Assist clients with program-related questions, booking inquiries, changes, and cancellations.
  • Conduct outbound calls to follow up on customer inquiries and feedback.
  • Accurately enter data into our systems to maintain up-to-date records.
  • Communicate effectively with clients to understand their travel needs and preferences.
  • Communicate effectively with our partners abroad.
  • Collaborate with team members to resolve any issues or concerns that arise.

Requirements​

  • Proven experience in customer service or a related field
  • Strong communication skills, both verbal and written
  • Familiarity with Microsoft Office software (Excel, Word, and Outlook) and data entry processes
  • Minimum of a bachelor’s degree preferred
  • International travel experience is a plus

If you are passionate about travel and eager to help others create memorable experiences, we invite you to apply today and become part of the Holbrook Travel family!

To apply

Please send the following to laurie@holbrooktravel.com:

  • Cover letter expressing why your qualities, background and experience support your success in the role
  • CV
  • Please provide salary expectations; competitive salary offered based upon experience and qualifications

Pay Periods

Salaries are paid on a bi-weekly basis with 26 pay periods per year.   

Salaries

Salaries are established at the time of employment, commensurate with skills, experience, position and potential.

Probationary Period

Each employee is hired on the basis of a 90-day orientation and evaluation period. These first three months are very important for you as well as for the agency. Each party will have the opportunity to determine if the abilities and job assignment match. During this period you will be assigned to a department under the direct supervision of a manager or supervisor who is available to advise and assist you.

Employment at Holbrook Travel is "at-will," meaning that either the employee or the employer may terminate the employment relationship for any reason, at any time, with or without cause or notice. Applicants must be authorized to legally work within the U.S. and must live in or near Gainesville, Florida.