From scoping out the best hotels to confirming reservations, our Field Management teams handle all of the logistics.

Stephanie Kowacz

Chief Operating Officer

Worked at Holbrook travel since: 1992
Dream Jeopardy! category: Central America for 500!

800-451-7111 x309

Stephanie graduated from Webster University with a degree in accounting. Stephanie’s various positions at Holbrook prepared her for her current role as Chief Operating Officer where she focuses on the operation of our travel programs, translating Holbrook's vision into operational terms, improving efficiency of workflow, and managing the Pricing and Operations team. In her free time she enjoys traveling, hiking, photography, birding, and spending time with family including her 2 Boxers. Stephanie has visited Australia, Belize, Brazil, Colombia, Costa Rica, Cuba, Ecuador, France, Guatemala, Hawaii, Honduras, Iceland, Madagascar, Mexico, New Zealand, Nicaragua, Panama. Peru, Sri Lanka and United Arab Emirates. Her hidden talent is creative writing, and she dreams of writing a novel.

Jennifer Bruck

Operations Manager

Worked at Holbrook travel since: 1994
Can't live without: Mountain Dew

800-451-7111 x354

Jennifer received an associate's degree in business administration at Santa Fe Community College. Jennifer is responsible for the Global Sales group programming including program development, pricing, and field orchestration. Jennifer has visited Costa Rica, Canada,  Argentina, Chile, Belize, Panama, Peru, Honduras, Guatemala, Mexico, Colombia, Alaska, Chile, Iceland, Ecuador, and the Galápagos Islands. Jennifer’s most memorable travel experiences include flying over glaciers in Alaska in a 4-seat plane, hiking the Inca trail and Machu Picchu, and climbing glaciers in Iceland. In her free time, she enjoys kayaking, hiking, reading, and spending time with family.

Kim Nyquist

Reservations Manager

Worked at Holbrook travel since: 2012
Can't live without: Rice

800-451-7111 x348

Kim has a bachelor’s degree in marketing from the National Chung Hsing University, a master’s degree in hospitality business management from Michigan State University, and a certification in accounting from the University of California, Berkeley Extension. Kim was born and raised Taiwan and speaks fluent Mandarin Chinese. She has traveled to Costa Rica, Canada, Belize, Cayman Islands, Bahamas, Honduras, Hong Kong, Japan, Singapore, Malaysia and Thailand.

Nicole Sullivan

Operations Travel Planner

Worked at Holbrook travel since: 2013
Childhood nickname: Pickle

800-866-7111 x318

Nicole has a Bachelor of Science in Wildlife Ecology and Conservation with a minor in Fisheries and Aquatic Sciences from the University of Florida. She has conducted research projects in Georgia, St. Croix, St. Johns, and Puerto Rico, and has three scientific journal publications. Nicole started at Holbrook as receptionist, but was quickly promoted to her current role as destination consultant, providing customer service to Road Scholar participants. Nicole has traveled throughout the United States including Hawaii, U.S. Virgin Islands, and Puerto Rico. She has also visited the Bahamas, Cayman Islands, Aruba, Colombia, Panama, Mexico, and most recently Costa Rica on the Road Scholar program Rim to Shore: Costa Rica Multisport.  In her free time she enjoys anything marine based: diving, swimming, snorkeling, kayaking, and canoeing.

Pelin Karaca

Vice President of Product Development

Worked at Holbrook travel since: 1998
Can't live without: My dogs

800-451-7111 x338

Pelin has a bachelor's degree in city and regional planning from Middle East Technical University in Turkey and a master’s degree in recreation, parks and tourism from the University of Florida. She held various positions at Holbrook since she joined our team in 1998 but her passion has always been developing programs and being in the field. In her current role as Vice President of Product Development, along with an amazing team, she now focuses on developing new programs and destinations, translating Holbrook's vision into field operations, contracting, and managing the Road Scholar account at Holbrook. In her free time she enjoys birding, photography and cheering on the Gators. Her dream is to drive across the United States with her husband and two dogs.

Gonzalo Rios

Associate Director of Product Development

Worked at Holbrook travel since: 2018
Favorite travel memory: Eating spiders and crickets in Cambodia!

Gonzalo Rios joined Holbrook Travels Field Management team in 2018. Born and raised in Buenos Aires, Argentina, Gonzalo earned his degree in Tourism and Hospitality there. After, he spent 2 years working, traveling, and exploring around South America in order to expand his skills speaking English and Portuguese before returning to his home in 2009 to continue to develop his career in tourism operations and product development in a worldwide travel agency. Gonzalo is passionate about people, vinyl records, adventure destinations, and history. In his free time, he spends most of his time cooking new recipes from around the world and listening to music.

Winston Brown

Product Developer

Worked at Holbrook travel since: 2022
Favorite travel memory: Swimming with whitetip reef sharks on Coiba Island off Panama’s Pacific coast

PTY: +507-6950-2859

Winston was born and raised in Panama as the descendant of Afro-Caribbean forebears who came to Panama from Jamaica and Barbados during the construction of the Panama Canal.

He holds degrees from the University of Panama in Geographical and Ecological Tourism and Education, and he has worked in Panama for the last 18 years in operations and products for different tourism operators. Today, he is glad to be part of the Holbrook family.

Winston loves outdoor activities with his two children and enjoys every day with them.

His hobbies are cooking, reading, and snorkeling.

Andrea Chaverri

Product Developer

Worked at Holbrook travel since: 2017
Favorite travel memory: Visiting a samba school in Brazil before Carnival

800-451-7111 x351

Andrea joined Holbrook Travel in February 2017 as part of the Development Team. She was born and raised in San José, Costa Rica. She holds a bachelor’s degree in management and protection of natural recourses from the Universidad Estatal a Distancia and a university diploma in tourism. She proceeded to work in a fast developed industry in Costa Rica since 2006 – tourism. One of her passions is to show foreign travelers her beautiful country, people and culture. In her journey as a tourism professional, she has developed a strong connection with the people that have worked with her not only in Costa Rica but internationally. During the last three years Andrea has been part of the travel agency world, working as an area manager and taking care of and promoting program quality. In her free time, she loves to be with her family and travel to different countries.

Etel Castillo

Associate Director of Program Quality

Worked at Holbrook travel since: 1998
Favorite travel memory: When I came to the USA for the first time. We went to Walt Disney World and I was mesmerized. It was a real WOW moment!

800-451-7111 x323

Etel attended Jacksonville University on an academic and sports scholarship and Florida State College at Jacksonville. Etel was born in Trujillo, Honduras and was raised in St. Lucia.  At Holbrook, Etel is responsible for quality control and incident management. Etel has visited many countries around the world including Argentina, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, Costa Rica, Dominica, Ecuador and Galapagos Islands, El Salvador, Falkland Islands, Guatemala, Guadalupe, Honduras, Peru, Jamaica, Martinique, Mexico, Montserrat, St. Lucia, and Uruguay. Her favorite place to spend her free time is the beach, because she loves to fish, swim, and snorkel. 

Anna Brown

Program Manager

Worked at Holbrook travel since: 1993
Hidden talent: Party planning

800-451-7111 x330

Anna grew up in Rio, Brazil and holds a Bachelor of Arts in art from Southwestern University in Texas plus two years of industrial design from P.U.C.-Rio de Janeiro. She joined the Holbrook team in 1993 and worked her way up to customer service manager. Anna is now a member of the program development team, a position that allows her to be involved in product design from concept to reality. She has been to England, Channel Islands, Canada, Ecuador, Galapagos Islands, Peru, Argentina, Uruguay, Mexico, Honduras, Guatemala, Belize, Costa Rica, Kenya, and South Africa. One of her fondest travel experiences is snorkeling with her son among whale sharks and sea turtles in the Yucatán. During work breaks she is usually seen enjoying the back deck, hoping to spot birds and other animals in the surrounding forest.