We have a dedicated Road Scholar department to take care of clients traveling on our Road Scholar expeditions.

Nicole Becker

Destination Consultant

Worked at Holbrook travel since: 2017
Favorite travel memory: Going on a night hike through the primary rainforest at Selva Verde and watching her kids get excited about the cool frogs the guide was pointing out. Who would have thought that something so small could be so great?

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Nicole has a degree in Political Science and History from Butler University in Indianapolis, IN. Go Dawgs! Nicole was born in Caracas, Venezuela and spent much of her childhood traveling from place to place as her father worked with the Agency for International Development. Nicole previously worked at Holbrook from 1998-2004 as a member of the Customer Service team. She loves working with Holbrook Travel as it gives her the opportunity to help spread the joy of travel and showing how small our world really is. In her free time, she enjoys scrapbooking, listening to music, and spending time with family and friends. While raising three kids, Nicole also trained and earned a black belt in Tae Kwon Do.

Anna Brown

Program Manager

Worked at Holbrook travel since: 1993
Hidden talent: Party planning

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Anna grew up in Rio, Brazil and holds a Bachelor of Arts in art from Southwestern University in Texas plus two years of industrial design from P.U.C.-Rio de Janeiro. She joined the Holbrook team in 1993 and worked her way up to customer service manager. Anna is now a member of the program development team, a position that allows her to be involved in product design from concept to reality. She has been to England, Channel Islands, Canada, Ecuador, Galapagos Islands, Peru, Argentina, Uruguay, Mexico, Honduras, Guatemala, Belize, Costa Rica, Kenya, and South Africa. One of her fondest travel experiences is snorkeling with her son among whale sharks and sea turtles in the Yucatán. During work breaks she is usually seen enjoying the back deck, hoping to spot birds and other animals in the surrounding forest.

Etel Castillo

Associate Director of Program Quality

Worked at Holbrook travel since: 1998
Favorite travel memory: When I came to the USA for the first time. We went to Walt Disney World and I was mesmerized. It was a real WOW moment!

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Etel attended Jacksonville University on an academic and sports scholarship and Florida State College at Jacksonville. Etel was born in Trujillo, Honduras and was raised in St. Lucia.  At Holbrook, Etel is responsible for quality control and incident management. Etel has visited many countries around the world including Argentina, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, Costa Rica, Dominica, Ecuador and Galapagos Islands, El Salvador, Falkland Islands, Guatemala, Guadalupe, Honduras, Peru, Jamaica, Martinique, Mexico, Montserrat, St. Lucia, and Uruguay. Her favorite place to spend her free time is the beach, because she loves to fish, swim, and snorkel. 

Kimberly Heiss

Destination Consultant

Worked at Holbrook travel since: 2022

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Kimberly joined Holbrook Travel in 2022 where she works as a Destination Consultant in the Road Scholar department. A favorite recent travel experience for her was birding in Northern Costa Rica, where she got to see and hear a pair of Great Potoos. Kim’s past travel experiences include Mexico City, Istanbul, Milan, Rome, Florence, Venice, Paris, Cairo and London. She has a bachelor’s degree in Fine Arts in Illustration and a master's degree in Landscape Architecture. When she is not in the office, she is probably outside walking.

Laurie McLaughlin

Vice President of Customer Services

Worked at Holbrook travel since: 1987
3 words that describe me: Loud, Caring, Late : )

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Laurie holds bachelor's degrees in general business administration and physical education from Mississippi State University. She has been to many places in the world, and while traveling she has been known to accidentally drive on the wrong side of the road, nearly giving her co-workers mini heart attacks.When she's not at the office, you're most likely to find Laurie playing tennis or spending time with her great nieces and nephews.

Deb Savarese

Destination Consultant

Worked at Holbrook travel since: 2004
On the weekend I am: out in the yard, watching Gator sports, or reading on my Kindle.

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Deb joined Holbrook in 2004. She started out as the receptionist for Holbrook and then moved to the Road Scholar department in the fall of 2006. She is the Destination Specialist for Road Scholar programs that travel to Argentina, Belize, Chile, Ecuador, Costa Rica, Galapagos, Guatemala, Honduras, Peru and the Yucatan. She has traveled to Belize, Chile, Costa Rica, Guatemala, Honduras and Peru.

Fran Whitlock

Specialty Travel Consultant & Air Specialist

Worked at Holbrook travel since: 1992
Foreign languages: English, Southernese

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Fran has been in the travel industry since 1978. She studied travel at Prospect Hall College in Ft. Lauderdale and received her CTC (Certified Travel Consultant) designation in 1990. Fran was born and raised in Florida but lived in Germany for seven years before returning to the sunshine state. At Holbrook, she fulfills the roles of air specialist and travel consultant, working with groups and individuals to craft personalized travel experiences both by land and air. She loves to relax with family, travel, and be outdoors, and has visited Costa Rica, Peru, Panama, Ecuador, and the Galapagos Islands.